Updated: ASR Pro

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  • Step 3: Start a scan of your computer to find and fix any errors
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    You may encounter an error message containing accu-chek error messages. Now there are a few steps you can take to fix this problem, so we will discuss them shortly. “E-3” on the actual display means that the blood glucose level may be extremely high, or it may be a meter or test strip error. The following instructions are intended to help you understand what to do: If your test result is what you expected, contact your health authority immediately.

    Your product may display the wrong logo for various reasons, such as the fact that the battery is cheaper. If you encounter an error message, the following images and description should help you determine the legitimate reason for the display.

    Blank Screen

    accu - chek error messages

    If the multimeter does not turn on or shows a certain blank screen, it is due to one of the following reasons:

    • The battery is empty – you need to insert a new one.
    • Display damaged – contact Accu-Chek Support
    • Faulty drive – contact Accu-Chek Support
    • Extreme temperatures: You should set your multimeter to a much more moderate range.

    Three Dashes

    If you see 3 dashes or dashes all over the screen, it means that the counter is not currently encoded or the code is not normally inserted. Be sure to turn off the player and make sure that the encryption key is inserted in the rightStrongly. If this does not solve the problem, please contact Accu-Chek Support.

    Battery Icon

    The power icon indicates that the battery is normally low. Change the battery promptly. Read this article to learn more about battery replacement.

    “Configuration” On The Screen

    The long words “Configuration” will appear on the screen. Normally, the player is in setup mode, waiting for you to change or confirm settings. See Chapter 5 “Using the Setup Mode” in the User’s Guide.

    “Customize” On Screen

    The “Set” screen instruction indicates that the meter is at the specified approximation, waiting for the settings to be confirmed if necessary. See chapter 4 “Setting up your meter” in the user manual.

    “Exp Code” On Screen

    accu - chek error messages

    If you understand the “Exp Code” displayed on the screen, this means that the test strips will expire at the end of last month. Make sure the time and date are restored in the player. If this does not solve a general problem, please contact Accu-Chek Support.

    Blinking Test Strip

    Blinking inscription on tThe test strip on the screen indicates that the meter is ready to receive a test strip.

    Blood Drop Icon

    If you see an active blood drop and a test drop on the screen, the meter is ready to use blood or control solution.

    Hello Live

    Why does my Accu-Chek keep saying error?

    An “error” on the screen accompanied by a flashing test strip means that the person may have very high blood sugar, or the test strip may be damaged or not working.firmly inserted. If you quickly see this error message, you have applied blood to the Play-with-it strip, see Chapter 3 “Unusual test results” in your carrier’s brochure.

    If you see the letters HI on your screen, your blood glucose readings may be above most system ranges. See Chapter 4 “Unusual Blood Glucose Test Results” in the User Guide.

    LO Here On Screen

    Updated: ASR Pro

    Your PC could be infected with viruses, spyware, or other malicious software. ASR Pro will scan and identify all of these issues on your machine and remove them completely. Software that allows you to fix a wide range of Windows related issues and problems. ASR Pro can easily and quickly recognize any Windows errors (including the dreaded Blue Screen of Death), and take appropriate steps to resolve these issues. The application will also detect files and applications that are crashing frequently, and allow you to fix their problems with a single click.


    If you see the letters LO on the screen, your blood glucose may be below the range set by the system. See Chapter 4 “Unusual Blood Glucose Test Results” in the User Guide.

    Asterisks (at The Top Of The Screen) With Blood Glucose Readings

    Why do I keep getting error messages on my glucose meter?

    The error message may be caused by a faulty probe or a faulty multimeter or test strip. What to actually do: Repeat the test with a new test strip. See Section 3 of the User Guide, “Measuring Blood Glucose in Your Blood Vessels”.

    An asterisk or larger image indicates that this ranking result has been assigned a weapon.

    Asterisks (at The Bottom Of The Screen) With A Banana Glucose Result

    An asterisk or asterisk at the bottom of an ad indicates that, in the opinion of experts, a test result has been reported. AdditionalFor more information, see Chapter 3 “Labeling Test Results” in the User’s Guide.

    Exclamation Mark

    An exclamation mark on the display type indicates that the blood sugar level is usually below the set hypoglycemic level (low blood sugar). See Chapter 4, Abnormal Blood Glucose Test Results, in the owner’s booklet. About

    Hypoglycemia Indicator?

    “Hypo? means that the carbohydrate content in the blood is below the set hypo value (low human blood sugar). See Chapter 3 “Understanding Test Results”, which is your favorite part of the tutorial.

    Message E-1

    What is error E 9 on Accu-Chek?

    “E-9” on the screen means that the battery is almost empty. Now change the battery. If this particular message appears again after changing the battery, reset the meter. To reset the player, delete the new drama, press any button on the player, then reinsert the battery.

    “E-1” on the main display indicates that the test strip is permanently damaged or the key code is incorrect. Remove the test strip and reinsert it. If the message appears again, turn off the player and make sure the code key is in the correct position. If the message reappears, please contact customer support such as Accu-Chek.

    Message E-2

    “E-2” in this case, the code on the central display is usuallywrong. Turn off the multimeter and make sure the code center is set correctly. If the problem really cannot be solved, contact Accu-Chek support.

    Message E-3

    I would say “E-3” means you probably have very high blood sugar or a test strip error. The following instructions should show you what you can do:

    • If your test result matches that of your clients, contact a qualified healthcare professional immediately.
    • If the test result does not match how you feel, repeat the test and refer to Chapter 4 “Unusual Blood Glucose Test Results” in your personal record.
    • If the E-3 code on your blood glucose test is still visible, your good blood glucose result may be very high and exceed the system’s hardware range. Contact your professional health service immediately.
    • If the result of the second test does not match how you feel, do an absolute checknew test using a control path and a new test strip.
    • If these control results are within the generally accepted range, check that the test therapy is correct and repeat the blood glucose test with a new test strip.
    • If one of our control results is out of range, see Chapter 2, Understanding Out of Range Control Results.

    Message E-4

    “E-4” on your screen means that not enough blood was drawn from the entire test strip to perform the test, or that only control solution was drawn or could be applied after the test had started. Discard the test strip and repeat the test. If the problem persists, please contact Accu-Chek Customer Service.

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